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Case Studies
Through our national Network of Affiliates, the following are examples of results that some of our clients have achieved. While we developed and facilitated the process, these results were designed and generated by the employees of their respective organizations; therefore, the buy-in was very high, the gains were maintained, and the satisfaction levels grew significantly.
Aftermarket Auto Retailer
Construction Management
Family Owned Electrical Contracting Business
Stone Fabrication Organization
Auto Parts Distribution Company
Manufacturing Company
Raw Material Supplier
Manufacturing Company
Product Development Company
International Testing Services Company
Aftermarket Auto Retailer
Challenges:
High personnel turnover, unable to pay vendors, possibility of closing locations.
Action:
Leadership development process for owner and a Strategic Planning Process, which redefined the business and positioned the company for profitable growth.
Result:
All locations remained in business and were profitable in several months. This client was able to re-negotiate term-loans due to the detailed business plan.
Construction Management
Challenges:
Stagnant company growth—unable to grow beyond 100 employees
Action:
Implemented Strategic Planning Process, Leadership development process for executives, Management development process for managers, and Team Leadership development process for Supervisors.
Result:
Doubled staff in two years, turnover has been reduced, and annual revenue targets continue to be surpassed.
Family Owned Electrical Contracting Business
Challenges:
Company was struggling through an ownership transition from father to son. Bottom line results remained flat.
Action:
Customer Loyalty development process for staff, Management development process for owner to facilitate succession.
Result:
Bottom line performance exceeded expectations, achieved double digit growth in service side of business, and business growth enabled the acquisition of another business.
Stone Fabrication Organization
Challenges:
The company had an inexperienced management team, growth was stagnant, and the company was in the red financially.
Action:
Executive Leadership, Customer Service, and Sales development processes for staff.
Result:
The company has grown 400%, going from a $1M company to a $5M company.
Auto Parts Distribution Company
Challenges:
Backlogs in material flow and disorganized warehouse causes late shipments, excessive overtime and missed business opportunities.
Action:
Improved warehouse layout and implementation of Lean tools for enhanced product flow.
Results:
Reduced finished goods inventory by 22%, warehouse space by 35%, and overtime by 12%, allowing for additional capacity to be utilized for new business.
Manufacturing Company
Challenges:
Defective product and late shipments from supplier causes assembly line downtime.
Action:
Implemented Strategic Planning Process to vertically integrate operations to eliminate problem suppliers.
Results:
Expanded the operations’ capability by 31% and hired and trained additional headcount of 19 people to maintain the continuity of operations.
Raw Material Supplier
Challenges:
Lack of unionized employees involved in continuous improvement renders it difficult to achieve annual cost savings goal.
Action:
Negotiated with union and revised strategic plan to provide incentives and continuous improvement training to employees.
Result:
Achieved 23% employee engagement in project execution over 2 years and exceeded cost savings goal by 8%.
Manufacturing Company
Challenges:
Distressed factory needs quick turnaround to achieve immediate return on investment to private equity firm.
Action:
Implemented Strategic Planning Process with Executives and Goal Planning Process for department managers.
Results:
Returned to profitability within 12 months, 4 months ahead of plan.
Product Development Company
Challenges:
Stagnant growth allowed competition to maintain leading market share position
Action:
Developed and implemented unique consumer focused marketing tools to better identify opportunities for differentiation
Result:
Product Development teams had clearer goals for product features and company steadily gained market share, surpassing the 2 top competitors within 3 years
International Testing Services Company
Challenges:
Inefficient processes and siloed communication causes long lead time and erroneous reports to customer
Action:
Team building and communication coaching with standardization of testing processes and implementation of basic Lean tools
Results:
Lead times reduced by 20%, erroneous reports reduced by 10% and improved employee morale in 3 months.