Quality Services

As manufacturing and service industries continue to expand their global footprint, many times domestic and international engineering and quality teams lack a common language and a common set of tools to execute your requirements and the expectations of your customer. Likewise, a poor understanding of basic quality tools can lead to sub-optimal product performance.

These issues can impact quality in various stages of the design, manufacturing, and usage of the product.

  • Poor understanding of the consumer’s needs will lead to misaligned design requirements
  • Lack of understanding of the use (and possible misuse) of the product can lead to reliability failures
  • Errors in the manufacturing process can cause defective product which at times can be catastrophic
  • Lack of follow up of product in the field will lead to rising warranty and return rates and little to no product improvements being made

If these symptoms sound familiar to you or happen all too often, we can partner with you to help.

Through years of experience and countless development and launch cycles, we have refined the basic quality tools and simplified them to be easily adopted with minimal resources needed by your teams, regardless of complexity of the product, complexity of the manufacturing process and or the culture of the teams.

For market positioning and new product development, we can partner with you to assist in building knowledge within your business teams in the following areas:

  • Competitive Benchmarking
  • Gap Analysis
  • 5-Star Walk ***
  • Quality Functional Deployment (QFD)
  • Consumer Satisfaction Assessment (CSA) ***
  • Critical to Quality Key Performance Indicator (CTQ KPI)
  • Design Failure Modes Effect Analysis (DFMEA)
  • Real-World Test Plan Development
  • Product Reliability Test Plan Development
  • Prototype Evaluation

*** denotes a proprietary process

For new product introduction and manufacturing quality, we can partner with you to assist your business teams’ strength in the following areas:

  • Advanced Product Quality Planning (AQPQ)
  • Process Mapping
  • Process Failure Modes Effects Analysis (PFMEA)
  • Supplier Development / Auditing
  • Control Plan Development / Assessment
  • Measurement Systems Analysis (Gage R&R)
  • Statistical Process Control (SPC)
  • Data Analysis
  • Root Cause Analysis (RCA)
  • Corrective Action / Preventative Action (CAPA)
  • Process Standardization
  • Production Part Approval Process (PAPP)

For field failures or optimization of existing products, we can partner with you to strengthen your Customer Experience teams in the following areas:

  • Field Failure Rapid Response
  • Aftermarket 5-Star Walk ***
  • Product Optimization Planning
  • Call Center troubleshooting script development
  • Product Refurbishment

*** denotes a proprietary process

For overall stabilization of your Quality teams, we can partner with you in the following areas:

  • Quality Management systems development / implementation / auditing (ISO)
  • Training grant and funding application
  • Interim Quality Management
    • Domestic or International Manufacturing Quality
    • Start-Up / Ramp Up Quality Oversight
    • Distressed Turnaround Operational / Quality Planning
    • Disruption due to unforeseen economic factors
    • Interviewing / Onboarding Quality Candidates